Obtaining Event Decoration Services

Q. How can I hire your services?

A. It's simple! Click the 'Submit An Inquiry' button, fill out the required form and submit. We will contact you within 72 hours to discuss the specifics of your event. In the event of an emergency, please fee free to call/text (912) 514-0886 or email info@prestigeeplans.com.

Q. What are your hours of operation?

A. We do not maintain conventional retail hours but are generally available Tuesday-Friday 11AM-3PM.. Our schedule is based on the demands of our clients and changes week by week. 
 

Q. Do you have a store I can visit in person? 

A. We are not a retail store but an online agency where we offer event design services. We are located in Statesboro, GA.
 

Q. I’ve never had an event professionally designed before! How does this work?

Step 1: Submit An Inquiry- with your required information here. We will contact you within 72 hours for your PRE-Consultation to get full details of your event and to let you know if the requested date is available. Once we get your full details and confirm your requested event date is available, you will be sent an invoice to pay your Event Retainer Fee. The Event Retainer Fee reserves your event on our calendar. We operate on First Pay, First Serve basis. The Event Retainer fee will be deducted from your TOTAL Event Fee if you decide to book our services. If you decide to NOT book our services, please understand, the Event Retainer Fee is NON-Refundable. 

Step 2: Design Consultation-will be scheduled once your Event Retainer Fee is received. Design Consultations are available via telephone, face-to-face (in public location) or via Zoom. Once your Design Consultation is complete, you will receive an invoice, within 72 hours, for your estimated Design Quote, along with payment instructions.
 

Q. I have a picture of what I want and I am curious how much it will cost?

Q. Can you send me a bunch of ideas and prices?

A. Composing ideas and pricing is very time consuming and we don’t offer this resource without a Design Consultation first which requires a Retainer Fee.  If you don’t see what you are looking for on our website, the internet is full of great ideas. You are welcome to send us pictures to get ballpark pricing or check out our balloon menu for our generic prices.
 

Q. What is the Retainer and what does it do?

A. Retainer will “Save the Date” . This is non-refundable.

Purchasing Balloon Garlands ONLY

Q. I do not need full event decorations services, can I purchase a balloon garland ONLY?

A. Yes! We have GRAB-N-Go balloon garlands starting from 4 feet and up that may be purchased according to your custom needs. These Balloon Garlands are fun, festive and can be delivered and installed at the event location for a fee. 
 

Q. I’ve never ordered a balloon garland before! How does this work?

A. You may browse our online store to see if there's any one in stock that you may like. If so, simply order the garland. If you're in need of a custom garland, feel free to submit an inquiry and we will contact you with further instructions.

Q. How much are your balloon garlands?

A. Prices vary based on design. If you have a specific design you would like a quote for please Submit An Inquiry.
 

Q. How far in advance should I place my order?

A. We prefer 1-2 weeks notice for in-stock garlands, We recommend placing your custom order requests 2-4 weeks in advance for most important dates and for busy seasons, (May-June | Oct-Dec.) Next day & same day deliveries are limited to availability & creativity. The more allotted time you give us, the more attention we can give you.

 

 

 

Q. Do you Deliver balloons?

A. Yes, we offer local deliveries and deliveries within Statesboro for FREE. All deliveries, outside of the Statesboro area will require a delivery fee, in addition to price of item/s being delivered. Delivery fee based on location, time & date. Call us to check our availability.
 

Q. What is a Delivery fee?

A. A delivery fee is based on location & time. The delivery fee may increase for large installations, multiple deliveries, limited time for set up, early morning and/or late night deliveries.

 

Q. Why have the balloons delivered instead of pick up?

A. Balloons get tangled very easily and can sometimes pop in transportation. Our delivery service includes us arriving on schedule with your balloons looking fresh. We will replace any casualties and place the balloons where they need to go. Contactless deliveries are an option.
 

Q. Can you install the balloons at the delivery location?

A. Yes. We will be more than happy to install the balloons for you at the delivery location. However, there is an installation fee.

 

Q. What if I want to Pick up balloons?

A. We do not currently offer a pickup option.

Q. I have my own Balloons; can you inflate them for me?

A. If the balloons you have are good quality then, yes we can inflate them for you. We would need to know the size and brand and how you wanted to use the balloons before providing an estimate. Please note: if your balloons pop after being filled with gas, we will still charge and can offer substitution at additional cost. 

Q. How long will the balloons last for?

A. Helium filled balloons have a limited lifespan but can be special treated to prolong their float time. Balloons placed indoors will last much longer than when placed outdoors.

11” latex balloons float 16-24 hours | 3+ Days with Hi-Float
16” latex balloons float 30+ hours | + 7 days with Hi-Float
36” latex balloons float 72+ hours | + 15 days with Hi-Float

Mylar balloons float for 5-7 days up to a year. They are temperature sensitive and expand in the heat and contract in the cold. Air Filled balloons don’t float but can stay inflated for up to 30+ days when kept inside in a controlled climate. The longevity of balloons placed outside is not guaranteed due to the elements. Outdoor helium balloons can last 2-10 hours or maybe longer. Air filled balloons placed outside can last for a few hours up to 2+ days depending on the elements. Please keep in mind, southern states can become EXTREMLY hot during summer months. Balloons will quickly oxidize (dull) and may deflate faster than listed times.
 

Q. What do we do with the balloons afterwards?

A. Unless a pick-up has been arranged with us, the balloons are yours to keep or give away after the event. Please do not release balloons into the environment. This is considered polluting and can be a hazard to wildlife. If its time to dispose the balloons, it is best to pop them first and place them properly in a contained trash.
  

Q. Are the balloons biodegradable or can they be recycled?

A. Latex Balloons are made from natural latex and are biodegradable over time. Mylar balloons are not biodegradable but can be refilled, reused and repurposed.